Refund and Returns Policy
Effective Date: [2024-3-28]
1. Returns Eligibility
- Return within 14 days of delivery
- Item must be unused and in original packaging
- Not on the list of non-returnable items
- Proof of purchase is required
2. Return Process
Contact us at returns@thepickora.com with your order number, reason, and photos if applicable. Once approved, we’ll send return instructions.
Return shipping is the customer’s responsibility unless due to defect or error.
3. Refunds
Refunds are processed within 7 business days after the item is received and inspected.
Shipping fees are not refundable unless the item is defective or we made a mistake.
4. Non-Returnable Items
- Perishable goods
- Used grooming products
- Gift cards
- Customized items
- Clearance or final sale products
5. Damaged or Defective Items
If your item arrived damaged, email us within 48 hours with clear photos. We’ll arrange a replacement or refund.
6. Contact Us
Email: info@thepickora.com
Website: https://thepickora.com